Policies

Refund Policy

Our Refund Policy can also be found in student contract and student handbook.

Student can obtain the Withdrawal Form from the Administrative team.

Refund for Withdrawal Due to Non-Delivery of Course:

School will notify the Student within three (3) working days upon knowledge of any of the following:
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those set out in “Withdrawal Due to Non-Delivery of Course”, School will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the Refund Table below.

% of [the aggregate amount of the Course Fees and Miscellaneous Fees paid]	If Student’s written notice of withdrawal is received
75%	More than 14 days before the Course Commencement Date
50%	Before, but not more than 14 days before the Course Commencement Date
30%	After, but not more than 7 days after the Course Commencement Date
15%	More than 7 days after the Commencement Date, but not more than 14 days after the Course Commencement Date
0%	More than 14 days after the Course Commencement Date

Refund During Cooling-Off Period:

School will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in the Refund Table above) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

No Refund

A student requests to withdraw from a course for whatever reasons, fourteen (14) days after the course’s Commencement Date shall not be eligible for any refund unless it is within the cooling off period.

A student’s enrolment in the course was cancelled and/or the student is expelled from the course or the School, for breach of the School and/or government agencies/authorities rules and regulations and/or laws of Singapore, shall not be eligible for any refund.

Registration fee to SmartLab is non-refundable.

Examination fees paid to respective external Examination Boards are not refundable and is subjected to change based on the terms stipulated by SEAB.

Final Settlement

The student, upon receipt of any refund from the School, agrees that the refund amount is final, the student’s request for refund of the course or service fees is fully settled and the student shall cease to pursue any further claims from the School for any other refund of the said course or service fees.

Transfer of School Policy

A student who withdraws from SmartLab Education Private School to enrol with another school/training center shall cease to be our student. Our refund policy will apply thereafter accordingly.

Confidentiality of Data Policy

All students’ personal information received and shared will be treated as private and confidential and belongs to the sole property of SmartLab Education Private School. Unless required by law or other statutory regulations, SmartLab Education Private School is committed to maintain the confidentiality and undertakes not to divulge and any dissemination, duplication and distribution of such information.

Industry-Wide Course Fee Protection Scheme (IWC)

SmartLab appoints Lonpac Insurance Bhd., which is a CPE-appointed service provider, for the Industry-Wide Course Fee Protection Insurance Scheme (IWC). The IWC is a specialty insurance scheme that covers the course fees of students in each PEI in the event of insolvency or regulatory closure of PEI.

SmartLab has entered into a master insurance agreement between CPE and Lonpac Insurance Bhd. for the purpose of insuring the students. The insurance premium for all students has been absorbed by SmartLab. The period of insurance is from 22 Nov 2023 to 21 Nov 2024 with the policy number Z23BM01001099.